by Ian Rosenwach
9.11.2014
Now I know what “Only Apple” means. After reading more about the Apple Watch late last night 1, it became clear to me that only Apple could launch the products services they can at the scale they can. Below are some of the elements that, when combined, make Apple the only Company that can accomplish what they […]
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by Ian Rosenwach
8.28.2014
“press 1 for billing.” “press 2 for technical help.” “press 3 for sales.” “press 6 to speak to an operator.” Stop the madness. Someone, please, make a touchscreen, smartphone-focused customer service app. It would look like this – You get the idea. Why do people have to wait to hear what option each # on the […]
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