“press 1 for billing.”

“press 2 for technical help.”

“press 3 for sales.”

“press 6 to speak to an operator.”

Stop the madness. Someone, please, make a touchscreen, smartphone-focused customer service app. It would look like this -

PhoneUI

You get the idea.

Why do people have to wait to hear what option each # on the keypad translates to?

People have better ways to spend a few minutes than needlessly wait to be told something by a machine. With all the time that this would save, this might just save humanity.

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