“press 1 for billing.”
“press 2 for technical help.”
“press 3 for sales.”
“press 6 to speak to an operator.”
Stop the madness. Someone, please, make a touchscreen, smartphone-focused customer service app. It would look like this –
You get the idea.
Why do people have to wait to hear what option each # on the keypad translates to?
People have better ways to spend a few minutes than needlessly wait to be told something by a machine. With all the time that this would save, this might just save humanity!